The transport conditions for wheelchairs and aids differ slightly between OnniBus double-decker and single-decker services. You can now identify OnniBus services more clearly in the ticket shop through the operator icon, route numbering, and service icons. Additionally, OnniBus's online store offers tickets from multiple operators. Please note that the transport conditions of other operators may differ significantly from OnniBus’s own. We recommend always checking the specific operator’s transport conditions. OnniBus is for everyone. OnniBus double-decker buses Low floor entrance Suitable seats for people with reduced mobility Wheelchair spaces can be reserved If you use a wheelchair but can climb a few steps, we carry a manual wheelchair in the trunk. If you use a wheelchair and need to remain seated in it throughout your journey, please contact our customer service to ensure there is a free wheelchair space on the bus. If the seat is free, buy your ticket in our online store. The electric wheelchair cannot be transported in the luggage compartment. Contact our customer service at 0447057110 (normal call charge) or send an email to info@onnibus.com no later than 36 hours before the trip and tell our customer service representative the day and time you are traveling and what kind of chair you are using and whether you will be sitting in the chair during the trip. We recommend that you contact us well in advance of your planned trip to reserve a wheelchair or disabled seat. We recommend that you travel with an assistant as often as possible, as many of our routes have long distances to stops. If you want to use the toilet during the trip, our driver cannot stop the bus and assist you. The wheelchair cannot fit in the toilet and the chair cannot be moved in the car during the trip. The assistant's trip is free of charge and a seat reservation must be made in advance through our customer service. We recommend making a seat reservation well in advance of the trip to guarantee a seat. Our drivers are not allowed to lift customers onto the bus.If the wheelchair cannot be tied securely enough with all the straps required for fastening due to the external dimensions of the wheelchair, we may have to refuse to transport the wheelchair because we cannot ensure the safety of the transport. In this case, we will refund the ticket price to the customer. While most of our double-decker services have low floors, accessible seats, and wheelchair spaces, there may be exceptions due to production, operational, or other reasons. If services are unavailable, we may offer an alternative trip or cancellation for your convenience and safety. Note! Due to the limited capacity of the cargo space, we cannot accept heavy (over 20kg) or large (much larger than normal luggage) equipment intended for lifting e.g. a person or a wheelchair. Collapsible mobility aids weighing less than 20 kg, such as rollators and manual wheelchairs, are transported in the cargo hold at no extra charge. For safety reasons, we cannot accept luggage weighing more than 20 kg for transport. The electric wheelchair cannot be transported in the cargo hold. Electric or battery-powered mobility devices intended for mobility assistance such as scooters or mopeds are not considered wheelchairs. These cannot be transported on our trains. OnniBus single-decker buses Single-decker buses do not have wheelchair spaces or low-floor entries. The cars have stairs that you must be able to navigate when getting on or off the car. A person with reduced mobility who needs help on the trip can be accompanied by an assistant at no extra charge. The assistant must be notified to our customer service well in advance of the trip in order to reserve a place for the shift. Collapsible mobility aids weighing less than 20 kg, such as rollators and manual wheelchairs, are transported in the cargo hold at no extra charge. What do you think about Onnibus? Give us Feedback Freshest news and travel tips What's New
