OnniBus double decker buses have low floors and convenient seats for those with mobility difficulties and facilities for passengers who need to remain in their wheelchairs. OnniBus single-decker buses have no wheelchair seating available and buses are not equipped with low floors. Buses have a stairs, that customer must be able to walk. If you normally use a wheelchair and are able to climb a few steps into the bus, we will store your manual wheelchair in the luggage hold and the driver will assist you into your seat. Electric wheelchairs cannot be transported in luggage hold. However, if you normally use a wheelchair and you need to remain in it during your journey, please make sure that you travel with a double-decker bus and there is an available limited mobility seat on your chosen journey via our customer service. If there is available seat our customer service will reserve it for you and give instructions on how you can purchase your ticket. Please call us tel. +358447057110 (calls charged at standard rate) or send us an email info@onnibus.com no later than 36h before you want to travel and tell our customer service agent the date, time and where you want to travel to and the type of wheelchair you are using. We recommend you to contact us as early as possible in order for us to reserve the wheelchair service for you. We strongly recommend that you travel with a personal care assistant, as many of our trips travel long distances between stops. Should you wish to use the toilet facilities during your journey, our driver will not be able to stop the bus or help you. Toilet is not wheelchair accessible. Assistant travels free of charge provided a seat has been reserved through customer service. We recommend making the seat resevation for the assistant as early as possible. Our drivers are not allowed to lift and carry customers. Upon request, an EU Disability Card with the "A" designation must be shown to the driver to confirm the need for an assistant. Note! Due to limited capacity of the luggage hold and for the safety of our personnel, we cannot transport heavy (over 20kg) and big assistive devices such as devices meant for lifting person or wheelchair. Collapsible walking aids and manual wheelchairs can be transported in the luggage hold free of charge. We do not accept scooter or moped type mobility devices as wheelchairs as we cannot transport these safely in our buses. Bicycles are not regarded as mobility devices and are not therefore transported as such. A mobility aid may be taken into the hold, provided its length does not exceed 108 cm. Additionally, the mobility aid may be a maximum of 63 cm wide and weigh no more than 20 kg. Where operational or other circumstances dictate, we may not be able to offer some or all of these facilities. In the event that these facilities are not available, you may be offered an alternative OnniBus journey or refused travel for your own comfort and safety.In case the lashing of the wheelchair cannot be done properly with all required straps due to measurements of the wheelchair, we will be forced to deny boarding of the wheelchair due to inadequate safety. In such a case we will refund the ticket price. The maximum dimensions for a wheelchair allowed on the bus are: length 120 cm, width 70 cm, and height 109 cm. The wheelchair's weight must not exceed 85 kg (ISO 10542 standard). Assistance dogs are always allowed to travel free of charge. The dog must wear an official harness or vest indicating its role, and you may be asked to present an ID card confirming the dog's role as an assistance animal. We recommend notifying customer service in advance so that, if possible, sufficient space can be reserved for the dog next to the owner’s seat if the dog cannot fit in the owner’s footwell or lap during the trip.Book your trip What do you think about Onnibus? Give us Feedback Freshest news and travel tips What's New
