Bring your package to the bus and arrange a pick-up yourself at the bus stop of your choice

Do you need fast and affordable goods transportation? You can also arrange to bring the goods to the bus yourself and pick them up at the designated stop from the bus driver? Our pilot service, the parcel delivery service, is perfect for your needs in that case. You can leave your shipment to be transported on our bus, and we will deliver it to the stop indicated on the ticket. The service price is dynamically determined in the typical OnniBus way. This means you can find a reasonable price for express delivery if you book it in advance.

Here's how it works. Please remember to carefully read the instructions, transportation terms, and rules before booking and using our new express delivery service.

SENDING A PACKAGE

1. Express delivery size limit: 20 kg and a total dimension of no more than 158 cm (e.g., length 58 cm, width 50 cm, and height 50 cm).
2. Create and ensure you have an OnniBus user account, and make sure your correct details are in the settings.
3. Do a search for a direct connection and add a one-person regular fare (no discount) ticket to your cart. You recognize the OnniPikalähetys service from the small  icon of the service.
4. In your shopping cart, add the OnniPikalähetys delivery service. Do not add any other extra service.
5. Make your booking and take note of the reservation number; it will be written on the express delivery and provided to the package collector.
   
   
6. Ensure that the shipment includes clearly and durably:
   
   • Reservation number
   • Bus stop of the destination the city's name 
   • Recipient's first name and phone number 
   • Sender's first name and phone number
7. Arrive on time at the bus stop to deliver the express shipment. We recommend being there 15 minutes before the departure time. Keep an eye on traffic announcements.
8. Show the bus driver your ticket and the express delivery reservation number, and hand over the shipment for transport.

You can also fill out, print, and attach the shipment information form to your shipment. Remember to fill out all the sections.

Fill out and print the shipment details

PICKING UP A PACKAGE

1. Pass the reservation number to the package collector. The package will only be handed over in exchange for the reservation number.
2. Provide the package collector with the exact location of the bus stop.
3. Guide the package collector to arrive at the stop on time, and we recommend 15 minutes before the estimated arrival time. 
4. Follow traffic updates. It's rare but possible for routes to run 10-30 minutes late.
5. The package collector must stop the bus by waving and signaling, just as if they were getting on board.
6. When the bus arrives, the collector should wait for the driver to first deliver the passengers' luggage.
7. The driver will hand over the shipment to the collector only in exchange for the reservation number.
8. Our service won't wait or make exceptions for express delivery, and it will continue its journey if the collector is not present.

PLEASE NOTE THESE THINGS

• Our buses may be delayed, and we will inform you of any delays via text message, email, and/or traffic announcements. Therefore, please make sure your name, phone number, and email address are correctly entered in your booking.
• When picking up the shipment, follow the same rules as if you were a passenger. For example, at the Helsinki Kamppi bus terminal, the transported goods are brought from the bus to the terminal using carts. So, please wait for the package on the terminal side, not on the departure platforms.
• You can find the arrival platforms of Helsinki Kamppi center bus station at gates 29-35.
• We do not transport express shipments for onward connections. Please book a one-way journey without a connection to another bus.
• The express delivery reservation includes a bus ticket. You can, of course, board the bus and take your seat, but in that case, you are responsible for your luggage going in the cargo hold, and it is no longer an express delivery but a normal travel reservation.
• Express delivery slots are currently limited and available on selected OnniBus and partner routes in our bus ticket store.
• Package and protect the shipment carefully.
• We recommend taking out insurance for all shipments.

Terms and Conditions

We apply the terms below for the OnniQuickParcel service, in conjunction with our transportation terms and conditions. The service user commits to both of these.

The service is used as is, and it is understood that it is in the pilot or testing phase.

The price of the service consists of OnniBus seat ticket price, quick parcel service price, and a reservation fee.

OnniBus transports the quick parcel as a passenger's checked baggage. It should be given to the driver next to the bus and collected from the driver next to the bus. OnniBus does not offer or organize any further transportation or temporary storage under any circumstances. We do not transport express shipments for onward connections, only one-way journey without a connection to another bus is accepted. The driver refuses to take shipments with a connected-journey. 

Absolute size limit for the quick parcel: weight must not exceed 20 kilograms, and the total dimension must be a maximum of 158 cm (length + width + height).

The sender of the quick parcel must ensure that the shipment clearly contains: reservation number, destination stop, recipient's first name and phone number, and sender's first name and phone number. 

The sender of the quick parcel is responsible for carefully packing the quick parcel. It must not cause damage to the bus or other luggage onboard.

OnniBus's responsibility begins when the shipment is handed over to the driver in the immediate vicinity of the bus. Responsibility ends when the shipment is handed over to the recipient.

The quick parcel must be met at the destination stop, and the bus must be stopped as if the recipient were boarding. If the recipient is not at the stop, the shipment will be delivered to lost and found. After that, the quick parcel will be treated as lost property like other items left on the bus. If necessary, please contact our customer support.

For quick parcels left uncollected at the stop, the sender is subsequently responsible for both coordinating the delivery and covering the incurred costs. This may include, for example, a paid transport or lost property office fees.

OnniBus reserves a reasonable time to deliver the shipment to the specified stop if the original timing is delayed due to OnniBus.

Under no circumstances does OnniBus deliver shipments to home or post box addresses. Deliveries are made only to stops used by OnniBus.

The sender is obliged to make claims in writing to OnniBus within one day of delivery.

Compensation: OnniBus's liability and compensation obligation are determined by the Road Transport Agreement Act. Loss or damage to the shipment is compensated according to the incurred damage, but no more than 20 euros per kilogram, in accordance with the Road Transport Agreement Act.

OnniBus's liability for damages due to delayed delivery is limited to the aforementioned transport unit's freight price: 20 euros per kilogram.

The number of quick parcels is currently limited per operating journey.

One travel ticket reservation may include only one quick parcel.

Discounts, such as senior, junior, or student discounts, cannot be applied to the reservation. Reservation must be done in advance from our webshop. Driver or R-kioski can not sell Parcel services.

The sender of the quick parcel is liable for compensation if a carelessly packed shipment causes damage to the driver, the bus, other baggage in the cargo area, or a third party.

The sender of the quick parcel is liable for compensation if the shipment contains items that cause damage to the driver, the bus, other luggage in the cargo area, or a third party. 

We do not transport prohibited items or substances. OnniBus and its employees prevent the transport of goods if they contain prohibited items or substances. We reserve the right to request that you open your bag for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so. Prohibited items and substances include, among others:

• Narcotic drugs, narcotics, and product counterfeits
• Fresh food
• Plants
• Valuable documents and securities, e.g., cash, bank and credit cards, vouchers, tickets
• Valuables, e.g., precious metals, jewelry, gemstones, genuine pearls, oriental rugs, wristwatches, antiques, and artworks.
• Weapons, weapon parts, and their replicas
• Tobacco, alcoholic beverages, tires, heat-sensitive substances and objects
• Dead or live animals
• Hot or cold substances
• Human remains
• Device batteries
• Solid and liquid explosives: ammunition, fuses, lighters, toy gun caps, fireworks, sparklers, other pyrotechnic products
• Flammable and non-flammable gases: aerosols, spray bottles, butane, diving hoses, fire extinguishers containing pressurized gas, welding gases
• Flammable liquids: alcoholic beverages, certain perfumes, cleaning agents, gasoline, other fuels, spirit stoves, nail polishes, solvent-based paints, solvents
• Asbestos, saws, highly magnetic materials, vehicles
• Corrosive substances, paints, rust prevention and removal agents, cleaning solutions, mercury, battery acids
• Readily inflammable substances: adhesives, pastes, hair and textile dyes, poisons, medicines, toxins, bleach

Refunds are not accepted if parcel is denied on board under these terms and conditions. OnniBus tickets are non-changeable and non-refundable. This applies also to Onni parcel services.